After reports that some 2018 iPad Pro units ship with a slight bend in the aluminum chassis, Apple continues to act as if everything’s normal. Today, its hardware chief Dan Riccio attempted to justify the issue in a response to an alleged email from a concerned customer.
Riccio says that the current specification for iPad Pro flatness is even tighter than for previous generations. The acceptable bend is 400 microns, less than the thickness of four sheets of paper.
MacRumors has confirmed the email to be from Apple’s corporate email servers in Cupertino.
While iPad Pro will never end up in a back pocket, it may lay around unnoticed on a couch cushion and will certainly be in backpacks so structural integrity is pretty important.
Having a tablet that bends when force is applied is one thing but a pre-bent iPad Pro out of the box is something completely different—and not acceptable at all—because this is an $800 tablet, as AppleInsider’s Mike Wuerthele commented, “not some $40 craplet”.
What do you make of this bending issues, boys and girls?
Riccio says that the current specification for iPad Pro flatness is even tighter than for previous generations. The acceptable bend is 400 microns, less than the thickness of four sheets of paper.
MacRumors has confirmed the email to be from Apple’s corporate email servers in Cupertino.
Relative to the issue you referenced regarding the new iPad Pro, its unibody design meets or exceeds all of Apple’s high quality standards of design and precision manufacturing. We’ve carefully engineered it and every part of the manufacturing process is precisely measured and controlled.Our current specification for iPad Pro flatness is up to 400 microns which is even tighter than previous generations. This 400 micron variance is less than half a millimeter (or the width of fewer than four sheets of paper at most) and this level of flatness won’t change during normal use over the lifetime of the product. Note, these slight variations do not affect the function of the device in any way.Just two days ago, Apple responded to reports that some 2018 iPad Pros are shipping with a slight bend in the aluminum chassis by taking the stance that this is the result of a cooling process involving the tablet’s metal and plastic components during manufacturing.
While iPad Pro will never end up in a back pocket, it may lay around unnoticed on a couch cushion and will certainly be in backpacks so structural integrity is pretty important.
Having a tablet that bends when force is applied is one thing but a pre-bent iPad Pro out of the box is something completely different—and not acceptable at all—because this is an $800 tablet, as AppleInsider’s Mike Wuerthele commented, “not some $40 craplet”.
What do you make of this bending issues, boys and girls?
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